Malur Narayan is a distinguished technology leader specializing in AI, ML, Mobile
technologies and digital transformation. He has over three decades of leadership
experience across global tech sectors, currently leading technology initiatives at TCS.
Malur’s deep knowledge of AI and emerging technologies has driven substantial
advancements in customer interactions and service strategies within the technology
business vertical. His early research in the 1990s contributed to the development of
adaptive learning algorithms in machine learning, marking significant milestones in AI.
Beyond his corporate role, Malur is actively involved in the startup ecosystem, serving as an
advisor and board member for various AI-driven startups such as Latimer and Strides. He
focuses on guiding these companies in refining their AI-based solutions to enhance
customer engagement and operational efficiency. His commitment to innovation is matched
by his advocacy for ethical AI use, diversity in tech, and sustainable business practices.
Malur’s insights at the intersection of AI and customer experience are informed by a robust
career managing strategic customer relationships and pioneering digital solutions. Malur is
a sought-after speaker for audiences looking to leverage AI to transform customer
experiences effectively. He recently spoke on AI bias at MIT’s Intelligence in Action and
United Nations AI4Good.
Outside of his professional endeavors, Malur is passionate about mental health advocacy,
diversity, and sustainability. He co-founded BrillianMinds.in, a charitable foundation focused
on mental health care and awareness. Malur is also an avid hiker, music enthusiast, and a
prolific gardener, bringing a well-rounded perspective to his professional and personal life.
