Dr. Frank Webster is the Behavioral Health Chief Medical Officer for Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma, and Texas supporting more than 16 million members. He is responsible for development and clinical oversight of behavioral health care managed programs, including medical management, utilization management, case management, quality improvement, appeals, and medical policy. There are over 400 employees in the behavioral health clinical operations area. Dr. Webster is the liaison to physician consultants, providers, and health care staff for medically related issues. Dr. Webster is heavily involved in data and analytics (one of his driving passions) at Blue Cross Blue Shield, and teaches Health Informatics at the University of Texas at Tyler, in their Masters of Public Health Program
Previously, Dr. Webster held roles in Behavioral Health as senior medical director for five years (2013-2018) and senior executive medical director for two years (2019-2020) prior to assuming his current position.
As a licensed psychiatrist, Dr. Webster also served as Associate Professor of Psychiatry and Medical Director of Psychiatric Emergency Services at UT Southwestern Medical Center at Dallas and Parkland Memorial Hospital (2006-2010). In 2008 he helped lead a cooperative effort between UT Southwestern, Parkland Hospital, and Green Oaks Hospital in Dallas to ensure the continued functioning of Psychiatric Emergency Services during a time of upheaval. During this time, he also became Medical Director of Psychiatric Services for the City of Dallas mass shelter program. In this role he had the responsibility of oversight and provisioning mental health services during Hurricanes Gustav, Ike and Harvey. He received awards from Mental Health America and from the National Alliance of the Mentally Ill at both state and national levels. He still practices hospital psychiatry on weekends.
Dr. Webster was vice president and medical director at Value Options where he had oversight over large national accounts. He also has extensive experience with the public sector and government programs, as well as disability management.