Rachel Gallagher, MS has spent nearly a decade uncovering challenges in healthcare, implementing solutions to engage people in their care and supporting new product discovery. Prior to her roles in Product and the C1 Innovation Lab at HCSC, Rachel supported custom program development & implementation at Emmi Solutions and conducted interview-based research with leaders in life science industries. She feels that design researchers have the honor of helping project stakeholders’ step into the user’s shoes and takes great pride in reinforcing the voice of the user throughout innovation projects. She is Nielsen Norman UX Certified, earned her Master of Science in Health Communication at Northwestern University and her Bachelor of Theatre Arts at the University of Michigan.
